Thank you for choosing Iron Gadget Works! We hope you are satisfied with your purchase. If you are not completely satisfied with our products, we offer a simple and straightforward refund and return policy.

  1. Return Policy

    Return Period: You have 30 days from the date you receive the product to return it. You can choose to return it if it is unused and in its original packaging during this period.
    Products Not Eligible for Return: The following products cannot be returned:
    Used or negligently damaged
    Purchased more than 30 days ago and you have not contacted customer service to request a return

  2. Return Process

    Request a Return: To request a return, please contact our customer service team via email(troubleshoot@irongadgetworks.com). Please provide your order number and reason for return.
    Return Address: Once your return request is approved, you will receive detailed return instructions and a return address(2879 Red Head Road, Saint John, NB E2P 1J5, Canada). Please ensure the product is securely packaged to prevent damage.
    Shipping Costs: Return shipping costs are usually borne by the customer (except in special cases such as product quality issues, where shipping costs are borne by us). Please keep the shipping receipt for tracking purposes.

  3. Refund Processing

    Refund Time: Once we receive your returned product and confirm it meets the return conditions, we will process your refund within 5-7 business days. The refund will be sent to your original payment method.
    Processing Fees: Please note that shipping and processing fees are generally non-refundable unless we sent the wrong item or there is a product quality issue.

  4. Payment Issues

    If you encounter any problems during the refund process or need any assistance, please feel free to contact us by email or phone.

Thank you for choosing Iron Gadget Works. We look forward to providing you with the best shopping experience!